Iloilo Province revises Citizen’s Charter for better service

• Source:https://www.pna.gov.ph/articles/1073366
• Thursday June 27, 2019

By Gail Momblan (PNA)

ILOILO CITY –- The public can expect better and more efficient service delivery from the Iloilo provincial government after the revision of its Citizen’s Charter, an official said on Wednesday.

The Citizen’s Charter is an official document that communicates in simple terms the information on the services provided by the government to its citizens, said Alma Ravena, chief of the Human Resource Department (HRM).

Iloilo Governor Arthur Defensor Sr. has signed an Executive Order (EO) that implements the second edition of the provincial government’s Citizen’s charter.

The EO is pursuant to Republic Act 11032 or “An Act Promoting Ease of Doing Business and Efficient Delivery of Government Services, Amending for the Purpose Republic Act 9485, otherwise known as the Anti-Red Tape Act of 2007.”

The new edition was launched at Casa Real de Iloilo or the old provincial capitol building in this city.

“We follow the Citizen’s Charter standards but along the way, we review it and we amend some aspects like the time requirement needed for a certain transaction,” Ravena said.

The first edition of the provincial government’s Citizen’s Charter was printed and published in 2009 during the time of late Governor Niel Tupas. It contains the Vision, Mission, Service Pledge, Service Standards of Offices, Feedback and Redress Mechanism.

Ravena said the department heads were responsible for the review of its frontline services.

“There had been amendments on the past 10 years after the first edition was published and now it was formally consolidated into one whole document,” she said.

Services included in the second edition are services in laboratories and consultations in 13 district hospitals in the province; processing of documents in the Assessor’s Office; processing of tax payment at the Treasurer’s Office; access to legal advises from the Provincial Legal Office; catering of walk-in applicants in the Human Resource Department, among others.

After the launch, the new service standards will be posted in the hospitals and offices to deliver effective service to the public.