Armm receives quality service ISO certification

• Source:http://www.sunstar.com.ph/zamboanga/local-news/2016/03/23/armm-receives-quality-service-iso-certification-464213
• Wednesday, March 23, 2016

By Bong Garcia

THE Office of the Regional Governor in the Autonomous Region in Muslim Mindanao (ORG-Armm has been awarded an ISO 9001:2008 certification that affirms its compliance to internationally accepted standard on quality customer service.

Armm Governor Mujiv Hataman said Wednesday the ISO certification is part of their commitment to improve governance and provide people in the autonomous region the kind of public service they deserve.

Hataman said the ORG-Armm was evaluated by the TUV Rheinland Philippines, Inc. and successfully passed a two-phase external audit.

The governor said the first phase involved the assessment of its Quality Management System (QMS) documents composed of the Quality Policy, Quality Manual, and the Quality Procedure which were approved in June last year.

According to Hataman, the second phase of the audit was an on-site evaluation of the actual implementation of the QMS on the different offices of the ORG-Armm.

The scope of the certification includes the provision of completed staff work for request for the Regional Governor’s issuances and engagements.

“These core processes provides two of the main services of ORG and we want to ensure our clients that we don’t only provide quality services but also that these services undergo a quality standard procedure,” Armm Cabinet Secretary Norkhalila Mae Mambuay-Campong said.

Campong acted as the quality management representative of the ORG-Armm.

She said that although the audit focused on the two core processes, the certification also looked into other functions such as records management, monitoring of client feedback, resource management, and means for continual improvement.

The Development Academy of the Philippines (DAP) assisted the ORG-Armm in its ISO standard application as part of the regional government’s efforts to further good governance in the Armm.

The ORG-Armm, which wields ministerial control over some 40 line agencies and support offices, is now one of the few local government units in the country that have been granted an ISO certification.

ISO is an independent, non-governmental international organization with a membership of 162 national standards bodies. Its International Standards, such as the ISO 9001:2008, ensure that products and services are safe, reliable, and of good quality.