ARTA caravan brings gov’t frontline services closer to students

• Source:http://news.pia.gov.ph/article/view/1521455087643/arta-caravan-brings-gov-t-frontline-services-closer-to-students
• Wednesday, February 10, 2016

By Apipa Bagumbaran (APB/PIA-10)

CAGAYAN DE ORO CITY, Feb. 10 (PIA) --- Students in Northern Mindanao got the chance to avail frontline services of 19 government agencies during the Anti-Red Tape Act (ARTA) Caravan organized by the Civil Service Commission (CSC).

The caravan held today at the Mindanao University of Science and Technology (MUST) gymnasium aims to engage the students in improving public service delivery by increasing their awareness on the anti-red tape campaign, as well as, on their rights and responsibilities as clients of government services.

CSC chairperson Alicia dela Rosa-Bala said the holding of the ARTA caravan does not only brings government services close to the hearts of the people but it will also make the public aware of the improvements in public service delivery and what government agencies have done so far after the enactment of the ARTA Law.

She said the ARTA was enacted to eliminate bureaucratic red tape because many find government transactions frustrating due to red tape.

The ARTA mandates public servants to deliver service with compassion and aims for customer delight, she added.

The CSC chairperson also told students of the milestones of the anti-red tape campaign during the opening ceremonies of the ARTA caravan.

She said the results of the 2015 Executive Outlook Survey of the Makati Business Club conducted in mid-July of 2015 revealed that 38 government agencies got positive net satisfaction ratings while 31 government agencies improved their rankings from 2014. Moreover, the CSC was ranked among the top 10 agencies.

In addition, the 2015 Report Card Survey (RCS) conducted by the CSC showed that out of 246 service offices in Mindanao surveyed, only one agency got a failed rating

Chairperson Bala said the RCS is a tool used to gauge the effectiveness and efficiency of public service delivery.

Under the RCS, the agencies are rated in terms of compliance with the requirements of ARTA which include citizen’s charter, anti-fixer campaign, materials and helpdesk, and implementation of no noon break.

Government offices who joined the ARTA caravan are Civil Service Commission (CSC); Department of Labor and Employment (DOLE); Department of Trade and Industry (DTI); Government Service Insurance System (GSIS); Pag-IBIG Fund; Land Bank of the Philippines (LBP); Land Transportation Office (LTO); Philippine Statistics Authority; Social Security System (SSS); Philippine Health Insurance Corporation (Philhealth); National Bureau of Investigation (NBI); Technical Education and Skills Development Authority (TESDA); Department of Foreign Affairs (DFA); and the Professional Regulations Commission (PRC), among others.