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| ==[[Apayao News]]== | | ==[[Apayao News]]== |
| '''CSC-CAR spot checks govt. line agencies''' | | '''Apayao anti – illegal logging task force scores''' |
| *Source: http://www.pia.gov.ph/?m=1&t=1&id=52287 | | *Source: http://pia.gov.ph/?m=7&r=car&id=53517 |
| *By: PIA | | *By: PIA |
| *''September 03, 2011'' | | *''September 10, 2011'' |
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| The Civil Service Commission-Cordillera(CSC-CAR) is doing spot checks on a number of government agencies in the region to check on the delivery of frontline services. | | The adage says, if there is a will, there will always be a way, and this was proven in the sucessful operations of the anti-illegal logging drive in the Cordillera. |
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| Using the Report Card Survey (RCS), CSC personnel are being fielded in 35 government agencies in the Cordillera to check on their delivery of frontline services. This is in line with the implementation of Republic Act No. 9485 or the Anti-Red Tape Act (ARTA) of 2007.
| | Joint personnel from the Provincial Anti – Illegal Logging Task Force (PAILRTF) led by Luna Community Environment and Natural Resources Officer (CENRO) Rod Lapigue and from the Provincial Public Safety Company led by PINSP Dexter Ipac Ominga conducted an operation last September 6 at Barangay Lappa, Luna, Apayao that resulted in the discovery of 99 pieces of abandoned illegally-sawn Tanguile lumber with approximated total volume of 1,440 board feet. |
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| The RCS is an evaluation tool developed by the CSC to obtain feedback from clients on how provisions in the Citizen’s Charter are being followed, and rate agency performance and client satisfaction in relation to frontline service delivery. | | The confiscated lumber were brought to Luna CENRO office for custody and proper disposition of the case. |
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| The RCS shall also be used to obtain information and/or estimates of hidden costs incurred by clients to access frontline services which may include, but not limited to, bribes and payment to fixers.
| | Last September 3, acting on information provided by a concerned citizen, the combination of force under the CENRO and the police led to the confiscation of abandoned lauan lumber at Sitio Makunukon, Barangay Macalino, Calanasan, Apayao. |
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| Of the 35 government agencies as target this year, the CSC-CAR has already visited the Pagibig Fund-Baguio Branch, Department of Trade and Industry-Baguio and Benguet Provincial Office, Bureau of Internal Revenue-CAR, National Statistics Office-CAR, Baguio Water District, Department of Social Welfare and Development-CAR, Professional Regulation Commission-CAR, Local government units of Alfonso Lista, Ifugao; Conner, '''Apayao''' and La Trinidad, Benguet,, Provincial Governments of Benguet and Ifugao, and the City Government of Tabuk, Kalinga.
| | The team discovered 147 pieces of lumber of different dimensions with a total volume of 2,000 board feet. The lumber were hauled in a motorized banca via Calanasan-Pamplona River then on a dump truck to the CENRO office in Santa Elena DENR Field Office for custody and proper disposition of the case. |
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| Authorized representatives from three civil society organizations also administered the RCS at the provincial governments of Kalinga, '''Apayao''', Mt. Province, and Abra.
| | Although no suspects have been apprehended in both incidents, the Provincial Anti – Illegal Logging Task Force is serious in its job of going after illegal loggers. |
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| Essentially, the CSC checks the following:(A) Compliance with ARTA provisions which includes formulation and posting of the agency’s Citizen’s Charter, posting of Anti-Fixer Campaign posters/banners, wearing of official ID/Nameplates by service providers, determination of any hidden costs or additional payments made by clients, installation of Public Assistance and Complaints Desk, and observance of the “No Lunch Break” Rule; B) Performance of Frontline Service Providers; C.) Quality of Service; D.) Physical Working Condition of the agency which includes physical setup and provision of basic facilities for clients; and E.) Overall satisfaction of clients with their whole experience of transacting with the agency.
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| Agencies that meet the highest standard of customer satisfaction shall be conferred the Customer Satisfaction Center-Seal of Excellence Award.
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| On the other hand, agencies which obtained a low RCS rating shall undergo training on Service Delivery Excellence Program to further streamline processes and procedures and improve the public service delivery system.
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| ==Philippine News== | | ==Philippine News== |