Difference between revisions of "Apayao Province, Philippines"

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Apayao Province, Philippines (view source)

Revision as of 12:23, 3 September 2011

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→‎Apayao News

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 ==[[Apayao News]]==
-'''Apayao town running short on food supply'''
+'''CSC-CAR spot checks govt. line agencies'''
-*Source: http://www.abs-cbnnews.com/nation/regions/08/30/11/apayao-town-running-short-food-supply
+*Source: http://www.pia.gov.ph/?m=1&t=1&id=52287
-*By: Harris Julio
+*By: PIA
-*''August 31, 2011''
+*''September 03, 2011''
-The town of Calanasan in Apayao remains isolated due to landslides, which blocked roads with rocks and soil.
+The Civil Service Commission-Cordillera(CSC-CAR) is doing spot checks on a number of government agencies in the region to check on the delivery of frontline services.
-The blocked roads hampered the delivery of food supplies to the province because vehicles carrying the supplies remain stranded in Claveria, Cagayan.
+Using the Report Card Survey (RCS), CSC personnel are being fielded in 35 government agencies in the Cordillera to check on their delivery of frontline services. This is in line with the implementation of Republic Act No. 9485 or the Anti-Red Tape Act (ARTA) of 2007.
-Authorities said the town is running short on food supply.
+The RCS is an evaluation tool developed by the CSC to obtain feedback from clients on how provisions in the Citizen’s Charter are being followed, and rate agency performance and client satisfaction in relation to frontline service delivery.
-“Nagkakaubusan na, mga 2 days nalang siguro tatagal,” said Janelyn Garcia, municipal budget officer of Calanasan.
+The RCS shall also be used to obtain information and/or estimates of hidden costs incurred by clients to access frontline services which may include, but not limited to, bribes and payment to fixers.
-The Department of Public Works and Highways is conducting clearing operations to remove the rocks and soil from the highway.
+Of the 35 government agencies as target this year, the CSC-CAR has already visited the Pagibig Fund-Baguio Branch, Department of Trade and Industry-Baguio and Benguet Provincial Office, Bureau of Internal Revenue-CAR, National Statistics Office-CAR, Baguio Water District, Department of Social Welfare and Development-CAR, Professional Regulation Commission-CAR, Local government units of Alfonso Lista, Ifugao; Conner, '''Apayao''' and La Trinidad, Benguet,, Provincial Governments of Benguet and Ifugao, and the City Government of Tabuk, Kalinga.
-Meanwhile, the Halsema Highway in Tublay, Benguet is now accessible to traffic after being shut down for a few days.
+Authorized representatives from three civil society organizations also administered the RCS at the provincial governments of Kalinga, '''Apayao''', Mt. Province, and Abra.
-The highway was closed because of landslides. The landslides were caused by strong rains brought by Typhoon "Mina."
+Essentially, the CSC checks the following:(A) Compliance with ARTA provisions which includes formulation and posting of the agency’s Citizen’s Charter, posting of Anti-Fixer Campaign posters/banners, wearing of official ID/Nameplates by service providers, determination of any hidden costs or additional payments made by clients, installation of Public Assistance and Complaints Desk, and observance of the “No Lunch Break” Rule; B) Performance of Frontline Service Providers; C.) Quality of Service; D.) Physical Working Condition of the agency which includes physical setup and provision of basic facilities for clients; and E.) Overall satisfaction of clients with their whole experience of transacting with the agency.
+Agencies that meet the highest standard of customer satisfaction shall be conferred the Customer Satisfaction Center-Seal of Excellence Award.
+On the other hand, agencies which obtained a low RCS rating shall undergo training on Service Delivery Excellence Program to further streamline processes and procedures and improve the public service delivery system.
 ==Philippine News==