VXI opens newest $3-million BPO office

• Source: https://businessmirror.com.ph/vxi-opens-newest-3-million-bpo-office/
• Monday, May 21, 2018

By Roderick Abad

ANGELES, Pampanga—Business-process outsourcing (BPO) company VXI Global Solutions Inc. has officially opened its $3-million new facility in Clark Freeport Zone, offering over 2,000 job opportunities mostly for the local labor market.

VXI Global Holdings B.V. Philippines EVP and Country Manager Jared Morrison said this site represents the continuation of their strategy and investment in the country and its people.

“We see this area of Luzon, in particular, as a continuing growth area of the Philippines, and the talent pool has been and continues to be extremely rich. We expect to find a great talent [supply] and provide a lot of good jobs here,” he said during the ceremonial inauguration rites held here recently at the SM Clark Parking Grounds.

Occupying two stories of the adjacent SM office tower, this ninth facility of VXI has more than 2,000 seats, making it the biggest location so far in terms of work space.

Currently, it is manned by around 185 newly hired employees doing voice and nonvoice services to North American clients, mainly from the United States.

With continuous recruitment, the company is expecting to hire at least 200 more over the next two to three months. The headcount is projected to reach more than 1,000 by the end of this year, and at a full manpower capacity thereafter.

“I’m glad that VXI is here. I’m glad that VXI has not just provided jobs for many of our countrymen, but has been a very good employer to most of them,” said Vice President Maria Leonor G. Robredo, who graced the opening event.

Though Clark is a new market—the latest addition to its eight locations situated in Metro Manila and Davao—the BPO firm will not change the strategy that has made it successful in the industry.

For Morrison, his focus will remain centered on their philosophy of a “real passion for people.” His leadership will continue to inspire the team to work on driving employee engagement and creating a strong cultural image resulting in the organization’s significant growth in terms of profitability and keeping and attracting talents.

“We’re doing very well,” he told the BusinessMirror when pressed on the current status of their business. “We’re growing in almost all of our locations.”

Financially, VXI posted a revenue growth of 26 percent from 2016 to 2017, while gross margin increased at 31 percent during the two periods in review.

Performance in key client measures/service delivery commitments improved from 53 percent in 2014 to 73 percent last year, representing a 20-percent hike in three years.

Likewise, Employee Satisfaction survey’s overall score rose by 19 percent, from 66 percent in 2014 to 85 percent in 2017. KPI standing also increased by 20 percent last year.

Attendance of its people expanded from 92 percent to 95 percent, as retention significantly surged by 15 percent.

Voluntary attrition or resignation rate dropped by 15 percent, from 31 percent to 16 percent.

Absenteeism level declined by three points, from 7.8 percent to 4.6 percent. VXI also more than doubled its population with an increase in headcount from 6,500 in 2014 to around 14,000 at present, thus, making the Philippines a very critical territory for its global operations that accounts for half of its 28,000 employees worldwide.

“[In the future,] we’re expecting to continue to grow and have a great success,” Morrison said of their business expectations. “Our goal is to really grow by 20 percent per year for the next three to four years.”